What if my payment isn’t accepted?
Your payment will not be accepted if the credit/debit card you are using to make the payment is not registered to the same address as the billing address that is on your account. This is a measure we take to protect both our customers and ourselves from fraud.
If your card is registered to the same address, please ensure that you have entered the correct security code and expiry date. If this still doesn’t work, your card issuer may have declined your payment. Please contact them directly as we do not have any information about why payments are declined.
If you have any further issues with making payments, you can call us on 0333 777 8000*.
What happens if my payment is late on my account?
If your payment is late this will not show on your latest statement and will mean that your payment will be overdue. Due to this, you may incur a late payment fee.
If your account is two consecutive months in arrears we may apply a charge of £7.50 to your account to cover our administration costs. We refer to this as a late payment fee.
We will not apply this charge again while your account remains in arrears, but if you bring your account back up to date we may apply a further charge of £7.50 if your account is two months in arrears at a later date.
Your account will be in arrears if you do not make a payment which is due in full. In addition, we may charge you £5.50 for each payment that is returned unpaid.
To avoid late charges, please make a payment for the amount shown on your statement immediately.
What is my available credit (for nextPay account holders)
If you have opted to add to account during checkout, you will be allocated credit, this is the amount that you have available to spend on your account.
The credit limit on your account is reviewed on a regular basis and is therefore subject to change, please log into “My Account” where you will find your most up to date available credit.
If the order total exceeds the available credit on your account, we may require you to pay the excess amount by credit or debit card or alternatively by making a payment by Gift card, eVoucher.
If you have any questions or would like to discuss your credit limit in more detail please contact our Credit Team on 0333 777 8000*.
*For call charges contact your service provider.
What happens if my order value is greater than my available credit?
Should your order exceed your available credit, you will be prompted online to pay the excess amount for your order to be processed. You can pay using a credit/debit card, Gift Card or eVoucher.
You will have the choice of paying the amount over your credit limit or you can make payment for the full order. If the whole order exceeds your credit then you will need to pay the full amount.
If the items in your order are to be reserved and once dispatched would take you over your credit limit, our Credit team will contact you.
What do I do if I have not received my statement? (for nextPay account holders)
If you have not received your monthly statement from Next please call us on 0333 777 8000* to request a copy. Lines are open from 8am to 11pm 7 days a week .
You can also check your balance and make payments on our website and follow the on screen instructions or call our free automated SelfServe service on 0800 58 777 58.
*For call charges contact your service provider.
What if I have lost my statement?
If you have lost your statement you can view the details online. Please go to 'My Account' then click on “My Statements” in the left hand section.
Alternatively please call us on 0333 777 8000*. We will send you a replacement by post or, you can call our free automated SelfServe service on 0800 58 777 58 and follow the instructions.
*For call charges contact your service provider.
When will I receive my statements?
You will receive your first statement 10 days after your first order. Consecutive statements will follow on the same day each month when there is a balance outstanding.
When do I need to make a payment?
A statement is generated 10 days after you have placed your first order. The statement will show your order details and the minimum payment required by a specified date.
Please ensure you allow sufficient time for the payment to credit your account, depending on your method of payment.
You do have the option to clear the balance in full or pay monthly towards your balance.
You can view statements online, by going to ‘My Account’ and clicking on the statement options in the left hand menu.
What is my Credit Limit?
Your credit limit is the amount you are able to spend using your credit facility, this is reviewed on a monthly basis. Credit limits can increase and decrease as a result of the review, or we may decide to suspend your ability to use your credit account, based on information we hold about the way you manage your account, as well as information provided by the Credit Reference Agencies.
To confirm your current Credit Limit, please log into ‘My Account’ where you will find the most up to date information.
If you would like to view the information held by the Credit Reference Agencies on your credit file, you can contact them using the details below:
EXPERIAN: Visit www.experian.co.uk/consumer/contact-us or call the Experian Advice Line on 0344 481 8000. Alternatively you can write to: Customer Support Centre, Experian Ltd, PO BOX 9000, Nottingham, NG80 7WF.
EQUIFAX: Visit www.equifax.co.uk/ or call the Equifax Customer Service team on 0800 014 2955 or 0333 321 4043. Alternatively you can write to: Equifax Ltd, Customer Service Centre, PO Box 1003, Leicester, LE3 4
What is my minimum payment?
The nextpay account allows you to make either monthly payments or to repay the full balance after each statement. You must make a payment every month of at least the minimum monthly payment shown on your statement, by the due date shown.
You can choose to pay more if you want to, up to the full balance. If you do not repay the balance in full, by the date shown on your statement, you will be charged interest.
If you only pay the minimum monthly payment it will take longer to repay the balance and you will pay more overall. Missing a payment could have severe consequences and make obtaining credit more difficult.
Can I pay more than the minimum payment?
Yes, you can pay more than the minimum payment up to the full balance of your account.
This can be done in a number of ways, many of which are free:
Direct Debit – Revise the monthly payment to a set amount that will be higher than your required payment or even set the amount to clear the full balance each month.
Online - by signing into 'My Account' then selecting 'Make Payment' option from the left side menu.
SelfServe - Call 0800 58 777 58, have your credit/debit card, your gift card or eVoucher and SelfServe number ready. You can find your SelfServe number on your statement.
Online Banking - You can also make a payment to Next Directory from your bank account using the following details:
Account Name: NEXT PLC
Bank Account Number: 48917958
Sort Code: 60-00-01
Reference: Your Customer Number
Payzone - Take your statement to any Payzone Outlet and pay at the till point. The Sales Assistant will scan the barcode on the front of the statement to process the payment.
To find your nearest Payzone outlet, please visit http://www.payzone.co.uk/Store-Locator.
PayPal - You are now able to pay using PayPal. PayPal is a secure payment method you can use to make a payment online. You only need your email address and password to make a payment.
What do I do if I cannot pay the minimum payment?
If for any reason you are unable to make your minimum payment(s), it is crucial that you contact our Collections Team immediately on 0333 777 8664*.
Failure to make minimum payments on your account each month will result in your account being suspended and arrears charges applied, as well as the possibility of your account being transferred to a Debt Collection Agency.
The details of your arrears will be registered on your Credit File, which can affect future lending.
*For call charges contact your service provider.