This will take 1 working day to be applied to your account.
We will collect the minimum payment, the full balance, or a fixed amount each month, as instructed by you when you set up your Direct Debit. We will do this regardless of any other payments in addition to this you may make on your account. However, if any additional payments by you reduce the balance of your account below the minimum payment required, we will take only that balance..
If you have chosen to set a fixed amount to be collected each month, and the balance on your account drops to less than the fixed amount stated, we will only take that balance..
It can take up to 21 days to set up your Direct Debit. You will receive confirmation in the post once the Direct Debit has been set up on your account. Until your Direct Debit has been set up you must continue to pay your minimum payment by the due date using an alternative method of payment..
Your Direct Debit will be set up to retrieve payment from your bank/building society on the same payment date as stated on your statement from us. Unfortunately, the Direct Debit date is unable to be amended. If a Direct Debit is not a suitable payment method for you, we would advise to set up a standing order with your bank/building society if you would like payment to be made on a specific date..
For more information, or to set up, edit or cancel your Direct Debit, call us on 0333 777 8000*.